Yes, another attempt to emphasize the importance of soft skills appeared in a recent article in the Association of Operations magazine. “The Power Link in the Chain,” by Linda Trignano discusses energizing people and teams with enhanced communication. “The value of communicating in person cannot be underestimated,” but this is increasingly difficult to arrange within complex supply chain channels. The American Management Association cites a recent survey that found that 90% of executives recognize that soft skills are important for productive teams, but that fewer than half felt that their employees possess above average soft skills.

The basis for all soft skills is communication. As soon as we open our mouths or send a message, we begin a chain of reaction that can result in either positive or negative consequences. Being proactive about enhancing communication skills can improve the likelihood of achieving a positive chain reaction within the supply chain.