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So, for distance collaboration we just need connect! We have lots of cool technology, with many communication tools: email, telephone conferencing, team websites, instant messaging, social networks, blogs, wikis, webinars, videoconferencing, telepresence, collaborative cloud computing, etc. But just because we can move information faster, does not mean we are using

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A communication reset program helps leaders take deliberate action to emphasize that unproductive conflict, evasions, stalling, and lack of accountability are a thing of the past. Most of the communication that really matters – that builds relationships – is conducted person-to-person. Direct person-to-person communication is comprised of verbal, tonal, and

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When creativity and innovation could position your organization to come out on top after a downturn, examine the capabilities and conditions that will enable you to support core resources and drive that success. Nimble organizations are characterized by sustained attention to speed and resilience. Collaboration and streamlined processes are necessary

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NIMBLE:  quick, alert, clever, agile, resourceful Consider the overarching strategy of best-in-class organizations: an unrelenting focus on customers’ priorities. This includes adapting positively at a moment’s notice. Supporting this focus means deliberately preparing for swift action to weather uncertainty, but also spurring innovation and taking advantage of unanticipated opportunity. Nimble

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If you look at everyone in your organization as a potential change agent, how do you systematically engage them to remove waste? How can we be proactive – the basic premise of Lean – instead of reactive? We compete internationally with knowledge, innovation, flexibility, agility and speed. We communicate because

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Great article a recent Wall Street Journal, “When the Boss Is a Screamer”. Given that research shows that managers spend between 25-47% of their time resolving conflicts, screaming may be very tempting. But, according to the article, the practice of yelling has been sublimated to other, more subterranean modalities. Witness

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Recent research published in the Proceedings of the National Academy of Sciences provides neurological evidence of what we all know: we are fascinating, especially to ourselves. And it feels good to share. According to multiple studies, humans devote 30-40% of speech to informing others about themselves. Recent surveys of Internet

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I just got off the phone with a restaurant employee. I said, “Thank you.” She replied, “No problem.” No problem? I am a customer who is doing business with you, and I am not a problem? Great! I am very happy that I am not inconveniencing you, annoying you, wasting

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