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Last week’s Association for Operations Management International Conference & Expo in Denver was exhilarating for several reasons. For me personally, it was energizing because, being a local, it was no trouble at all just to breathe in the Mile High City. On a professional level, it was obvious that there

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Innovative products enhance opportunities to engage customers. Innovation doesn’t just mean new product development; it also means understanding and meeting customers’ personal goals. By enhancing communication skills, employees can improve their ability to understand and focus on customers’ needs. Employees learn to ask the right questions and listen for vital

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Do More Faster: TechStars Lessons to Accelerate Your Startup, by David Cohen and Brad Feld, is full of first person stories about getting positive business results faster. Most of the key points in the book deal with using communication skills effectively and deliberately to: Listen and relate to the customer

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Businessweek article about business bestsellers lists StrengthFinder 2.0 as the No. 1 book for July. The StrengthFinder system is designed to “‘Help others understand that your strategic thinking is not an attempt to belittle their ideas, but is instead a natural propensity to consider all the facets of a plan

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In 3 weeks, it’s are off to Houston, TX, to attend the APICS (Association for Management Operations) 6-Packed Supply Chain Conference. Oh, and happy coincidence, the world’s largest rodeo is also in Houston that week! Topics of special interest (at the conference, not Y Saint- y à si règles après

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According to Ram Charan, an expert and author on developing corporate talent, “Chief executives should act now to prevent defections of key employees this year…Among Fortune 500 CEO’s, the intent to put people as a key item is high. But in actual practice, the percentage really doing a thorough job

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Hiking coast to coast across England – 205 miles, 18 days, 31,000 cumulative feet elevation gain, 3 people with different communication styles: no conflicts! Yes, we had our differences, but when we had them, we understood them, and found humor in the display of communication style. I am the “structured”

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If your workplace atmosphere mirrors a certain street vibe in Budapest, you might be in an organization where the best and brightest will bolt at the first plausible opportunity. Do colleagues avoid eye contact, keep faces expressionless, and stare resolutely into the middle distance? Get out the goulash and kohlrabi

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What kind of colleague do you want on your team when the dust settles? Surely you want to keep your star HIPOs (high potential employees), TPs (top performers), MOPS (most productive savvy’s), and KEEPERS (key experienced employees personifying excellence, resiliency and stability). Some characteristics might include: self-starting, problem-solving, Because hands

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All I wanted to do was glance at the outdoor menus in peace. It was a typically hot and muggy evening in Singapore, and my colleagues and I were strolling along the bustling, touristy Clarke Quay. We had a variety of gustatory objectives. What to have: chili crab, fish head

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