Outsourcing arrangements with well-managed relationships are more likely to be successful. Relationship management can create a 20-40% difference in service quality, cost, and other performance factors. Globally, organizations investing most in developing successful relationships consistently perform better than competitors in the same sector.
Transparency and trust are not just “nice-to-have” attributes. Your company’s survival and your personal success depend on establishing the credibility and behavior that yield trust.
Behaviors that build trust:
- Communicate effectively and consistently
- Keep agreements
- Share information
- Look for positives
- Demonstrate respect for others
- Provide encouragement and mentoring
- Acknowledge others’ contributions
- Practice effective listening skills
- Demonstrate integrity
- Behave consistently
Behaviors that discourage trust:
- Communicate poorly, carelessly
- Fail to keep commitments
- Act unpredictably
- Stay silent
- Hoard information
- Bury mistakes
- Be unreachable
- Avoid contact with team members
- Put down others’ ideas
- Be negative
- Micromanage
Notice that none of these statements are about character. They are about behavior. And everyone can have control of their own behavior.