It is more difficult to establish trust in a global team than it is in a collocated team. Nonverbal communication plays a significant role in this. When colleagues get to know each other primarily through verbal and written communication, as much as 55% of the meaning of the communication, the nonverbal component, may be missed. The missing cues include eye contact, appearance, gestures, posture, facial expression, touch, movement, and surroundings.
Improving the “getting-to-know-you” process in distributed teams should be a deliberate process, not something left to chance. Implementing the following practices can greatly enhance trust development:
- If possible, have team members meet face-to-face at least once
- Use video technology when possible and appropriate
- Ensure that all team members understand colleagues’
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- Make sure that team calls and meetings take place at appropriate times for all parties, alternating call times to relieve pressure on people in different time zones
- Archive meeting information in social network portals or recordings so that team members unable to attend live meetings can access the information
- Foster understanding of cultural differences with proactive training
- Schedule time for team members to learn about each other and interact with each other than solely about work topics